Structuring Utterance Records of Requirements Elicitation Meetings
Based on Speech Act Theory
Motoshi Saeki, Kinji Matsumura, Jun'ichi Shimoda and Haruhiko Kaiya
Proc. of 2nd International Conference on Requirements Engineering (ICRE'96),
pp.21 -- 30, 1996.
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This paper discusses a technique to structure utterance records of
the meetings for requirements elicitation based on speech act theory.
To elicit requirements to the system to be developed,
the customers and the developers often have a series of face-to-face meetings.
Utterances in verbal conversation made during the meetings
include not only declarative information but also
speech acts such as ``commitment",
``supporting a solution", ``explaining a rationale" and so on.
Extracting this information
leads to clarifying customers' intent,
decision rationale, and what problems have not been solved yet
and remain unsolved
in requirements elicitation phase.
The point is how we extract speech acts from utterances and hold
structurally them so as to use them afterwards.
Our emphasis is on specific words (called keywords)
included in utterances. These keywords can suggest
what topics are discussed in the utterances and which speech acts
the utterances have.
Our technique has been assessed by experimental case studies and
we have their good applicability to
actual meetings for requirements elicitation.
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